Frequently asked questions

You may have questions about Safeguard or one of our products. That’s why we’ve listed  the most frequently asked questions for you. Maybe the answer you're looking for is already here!


First of all, Safeguard as an organization is ISO27001 certified. In addition, various systems and procedures are in place to ensure that information security is in order. Do you have any questions about information security within Safeguard? You can always contact our support team.

Yes, Safeguard is GDPR compliant. We handle your personal data with care. For more privacy and GDPR-related information, please refer to our privacy policy.

Safeguard needs your phone's location information to register whether you are at a location. Because this location data is only stored locally on the phone, the Safeguard app never tracks you outside the preset locations.

Yes. The reports include an occupancy overview and an export of reports made, including any completed evaluations. This way you always have a complete analysis of how your organization acted in an emergency.

Yes, including the response times and the progress of the message.

Yes. It is possible to pair safeguard with a BMC or wireless emergency/panic buttons. In case of emergency, a notification is automatically made to the app.

Yes. It is possible to alert crisis managers who are not on site. You can set whether the crisis managers should be notified automatically by incident type.

Absolutely. You can create a scenario in advance for all types of incidents. This makes the entire call process faster and more focused. In these scenarios, the number of people to accept the report can also be set, preventing unnecessary disruption in the premises.

All necessary personnel (if present at work location) are called up. When a scenario is selected in the app, more specific calls are made. The employees who should be called up in the event of a particular scenario, then set them in advance.

Yes. We offer a function in the app that BHV members can communicate with: the Push-to-Talk function. This function allows emergency response officers to continue communicating after they have been alerted. Walkie-talkies are no longer needed!

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