Privacy

We, as Safeguard, believe that privacy is a critically valuable concept. We care just as much about your privacy as ours, and regard it as a great responsibility to deal with your data with utmost respect. Find out below how we use your information to optimize the experience of our services, but also how we ensure that your information is safe with us

We collect information for the following purposes:

  • Providing information about products and services;
  • Delivering and personalizing our services;
  • The processing of orders and accounts from our customers;
  • The processing of our customer administration;
  • We do not use your data for purposes other than the delivery and improvement of our services, and never sell your information to third parties;
  • We will not disclose your personal information unless explicit permission has been given, except when this information is required for legal purposes;
  • We comply with Dutch law regarding privacy. In the rare case we are legally required to, we provide data from users to third parties.

The information in our administration is password-protected so that you only have access to your personal information and account information. Your username and password are strictly personal and should be kept secret. You are responsible for the username and / or password and must report loss, theft and / or abuse immediately to us.

We take a number of measures to keep our data as safe as possible, but can not guarantee its security. In any event, we (but not exclusively) take the following measures:

  • Internal compliance officer;
  • Monitoring of compliance officer;
  • Two-factor authentication for all components;
  • Due to time limited access to sensitive parts;
  • Employees access data according to the ‘need to know’ principle;
  • 4 eyes principle for critical business components;
  • Detailed Logging & Monitoring (Internal & External);
  • Outsourcing policy with confidentiality statement;
  • Data retention policy.

You have the right to see which personal data we have from you. In order to obtain a copy of the personal information, you can send a written request to Safeguard in respect of Personal Data, Rijksweg 134, 4255 GP, Nieuwendijk. Please note that we can charge for € 12.50 for such a request.

Because the Internet is a global environment, it is not possible to prevent the collection and processing of personal data at an international level. This means, for example, that the data that users pass on to us can be processed outside the European Economic Area, although they are always kept safe and in accordance with the requirements of Dutch privacy legislation. By communicating with us electronically, you acknowledge and agree to our processing of personal data in this manner.
Keep in mind that our privacy policy may change from time to time. The last update was on May 09, 2017.

Terms and Conditions

The service “Safeguard” is via the internet by way of software as a service offered by the company Safeguard B.V. The use of SafeGuard entails conditions, as outlined below.
By using Safeguard, you agree to this.

Derogations from these terms and conditions are binding only if provided by Safeguard B.V. and granted in writing.

Article 1. Use of the service

1.1 Safeguard is offered for automation purposes within your company through the tools provided by Safeguard. You decide how to use the tools and what specific goals.
1.2 To use SafeGuard, you must sign the application and return on digital or via hard copy to SafeGuard B.V. . Follow the instructions on the site.
1.3 You must block access to your account by username and password for unauthorized persons. In particular, you must keep the password strictly secret. Safeguard B.V. assumes that all which happens from your account after login with your username and password will be under your guidance and supervision. You are thus liable for all these actions unless you contact Safeguard B.V. and have reported that someone else knows your password.
1.4 Safeguard processes personal information. Safeguard B.V. hereby acts as a processor within the meaning of the Personal Data Protection Act; You are the responsible person. You indemnify Safeguard B.V. of all claims of persons under this Act.

Article 2. Rules of use

2.1 It is forbidden to use Safeguard for acts that violate Dutch or other applicable laws and regulations. This includes storing or spreading through the service of information that is fragile, defamatory or racist.
2.2 In particular, it is forbidden to use Safeguard in such a way that inconvenience or inconvenience to other users arises. This includes the use of own scripts or programs for uploading or downloading large amounts of data, or making excessive calls from the service too often.
2.3 If Safeguard B.V. finds that you violate the above terms, or receive a complaint, Safeguard B.V. itself – at its sole discretion – may intervene to terminate the violation.
2.4 If, in the opinion of Safeguard B.V. barrier, damage or other danger arises to the operation of the computer systems or the network of Safeguard B.V. or third parties and / or service over the internet, especially through excessive sending e-mail or other data, leaks of personal or activities of viruses, Trojans and similar software, SafeGuard B.V. is entitled to take all measures that it considers reasonably necessary to dispense or prevent this hazard.
2.5 Safeguard B.V. is entitled at all times to report reported criminal offenses.
2.6 The user is responsible for a strong internet connection and good functioning mobile device. If this prerequisite is not met, this may (negatively) effect the operation of Safeguard.
2.7 Safeguard B.V. can tell you the damage caused by violations of these codes of conduct. You indemnify Safeguard B.V. of all third party claims relating to damage resulting from violation of these usage rules.

Article 3. Availability and maintenance

3.1 Safeguard B.V. guarantees that the service is available 99.8% of the time, except for scheduled maintenance work. If Safeguard BV does not comply with this obligation, user may claim damages in accordance with Article 6 of these Terms and Conditions. The user is furthermore obliged to notify Safeguard BV of any possible issue. Any additional damage caused by the absence of immediate notice is not borne by Safeguard BV.
3.2 Safeguard B.V. Safeguard is active. If maintenance is expected to lead to a reduction in availability, Safeguard B.V. does this overnight (between 23:00 and 07:00 local time). Maintenance will be announced in advance. Maintenance related to calamities may occur at any time and will not be announced in advance.
3.3 Safeguard B.V. may adjust Safeguard’s functionality from time to time. In addition, your feedback and suggestions are welcome, but ultimately, Safeguard B.V. decides which adjustments to make or not.

Article 4. Intellectual Property

4.1 The Safeguard service, its associated software as well as all information and images on the website is the intellectual property of Safeguard BV. It may not be copied, edited or used in any way without the express written permission of Safeguard BV, except where legally permitted.
4.2 Information that you store or process through the Service is and will remain your property (or your suppliers). Safeguard B.V. has limited use of rights to use this information for the service, including for future aspects thereof. You may revoke this right of use by removing the relevant information and / or terminating the agreement.
4.3 If you send information to Safeguard B.V., for example, feedback about an error or suggestion for improvement, you grant Safeguard B.V. an unlimited and perpetual right of use to use this information for the service. This does not apply to information that you emphatically mark as confidential.
4.4 Safeguard B.V. will not take note of any data you save and / or distribute via Safeguard unless required for proper service or Safeguard B.V. is obliged to do so by law or by a court order. In that case, Safeguard B.V. strives to minimize the knowledge of the data as far as it is in its power.

Article 5. Compensation for the service

5.1 The use of Safeguard is a fee for the use of certain functionalities. You will be informed of the costs in the relevant functionalities. The fee is due monthly and is pre-billed.
5.2 Payment can be made by direct debit, by transferring the amount to Safeguard B.V.’s bank account, or according to the payment instructions on Safeguard BV’s website.
5.3 Because the service is delivered immediately, at your express request, it is not possible to cancel a payment by calling on the Remote Purchase Act.

Article 6. Liability

6.1 Except in case of intent or gross negligence, the liability of Safeguard B.V. is limited to the amount that you have paid in the three months prior to the time of the claiming event.
6.2 Safeguard B.V. is expressly not liable for indirect damage, consequential loss, loss of profits, missed savings and damage due to company stagnation.
6.3 The condition for the arbitration of any right to compensation is that you will notify Safeguard B.V. in writing within two months after discovery of reports.
6.4 In case of force majeure, Safeguard B.V. never has to pay compensation for the resulting damage. Force majeure may include interference or failure of the Internet, the telecommunications infrastructure, power failures, domestic riots, mobilization, war, transport barriers, strike, exclusion, business disturbances, stagnation in supply, fire and flooding.
6.5 Safeguard BV indemnifies the client for direct and indirect damages arising from the correct use of Safeguard as provided by Safeguard BV or by third parties in the service of Safeguard BV to a maximum of the insured sum of the company liability due by Safeguard BV. The policies of these insurances can be requested by the client at any time.
6.6 The damage mentioned under 6.5 is not expressly understood as damage caused by the lack of high speed internet connection or lack of a properly functioning mobile device which users use.
6.7 User Safeguard B.V. of liability for damage caused by misuse of Safeguard. Misuse of Safeguard means, inter alia, the following:
a. not tracking mobile device;
b. not updating new versions of safeguard;
c. Incorrect general phone settings: disable push messages or sound.

Article 7. Duration and termination

7.1 This agreement will enter as soon as you use the service for the first time and last for one year.
7.2 After this period, the agreement will be tacitly renewed with the same time period. If you enter into a contract as a consumer, you may terminate the agreement at any time by tacit renewal with a notice period of one month from the date of termination. Business customers may terminate at the end of the period referred to in paragraph 1 with a notice period of two months.
7.3 Safeguard B.V. can terminate the agreement if you have not logged in for 18 months. In that case, Safeguard B.V. will first send a reminder email to the e-mail address associated with your account.
7.4 You can download any data you save or process through the service at any time via the interface.

Article 8. Change of terms

8.1 Safeguard B.V. may modify these terms and conditions at any time.
8.2 Safeguard B.V. will announce the changes or additions at least thirty days prior to commencement through the service so that you can take note of it.
8.3 If you do not wish to accept a change or supplement, you may terminate the agreement until the date of entry into force. Use of the service after the date of entry into force is valid as acceptance of the amended or supplemented terms.

Article 9. Other provisions

9.1 This agreement is governed by Dutch law.
9.2 In so far as the rules of compulsory law do not stipulate otherwise, all disputes relating to Safeguard will be submitted to the competent Dutch court for the district in which Safeguard B.V. is located.
9.3 If a provision in these Terms of Use requires a communication to be made “in writing”, this is also met if the notification is delivered by e-mail or communication via the Service, provided that it is sufficiently established that the message actually comes from the alleged sender and that the integrity of the message is not affected.
9.4 The version of communication or information as stored by Safeguard B.V. is deemed to be correct, unless counter-notification is provided in that regard.
9.5 If a provision in these Terms of Use appears to be void, this does not affect the validity of the entire Terms of Use. The parties will in this case replace (a) new provision (s), which will allow as much as possible the purpose of the original provision.
9.6 Safeguard B.V. is entitled to transfer the rights and obligations from the agreement to a third party who takes over Safeguard or its business.

SLA

These Safeguard Statutes relate to the use of the Safeguard Service under the Safeguard Terms and Conditions (the “AV”) between Safeguard BV, (“Safeguard”, “Us” or “We”), and Safeguard Service Users (“You” or “Customer”). These statutes relate only to any paid account that the Safeguard Service uses. Unless otherwise stated, these statutes comply with the terms in the General Terms and Conditions.

Safeguard reserves the right to change the terms of these articles in accordance with the General Terms and Conditions.

Brochure

Safeguard B.V. facilitates work-space safety by pairing technology to relevant data. As the only Software as a Service (SaaS) application that provides real time insight into the occupancy of emergency response personnel, one-button ERO mobility and crucial data analytics, it’s no wonder that we have seen exponential growth within the last three months.

Our app is the solution to the wasted costs and overt inefficiencies of the old-fashioned pager or attendance roster. Through the use of existing infrastructure and technology frameworks, Safeguard requires no external hardware and needs only smartphones for optimal system functionality, contributing to our unique market positioning. Due the the value that our products can add to the operational safety of organizations, we’re proud to present customers such as the Amphia Hospital, Ingram Micro (bol.com), Aegon, HTL, KPN, BAM and RDW.

The product

1. Understanding safety in your organization

Through state-of-the-art “Geofencing” technology, Safeguard automatically detects all nearby safety personnel within the parameters of your organization’s “Geofence”, providing real-time insight into the presence and availability of EROs in the case of an emergency.

2. Clear and fast communication

To ensure smooth communication with and between safety personnel, Safeguard has developed a system where calls can be accepted or rejected within the app. Not only does this functionality allow you to monitor exactly which emergency response officers (EROs) are going to be present, it also persistently notifies the response officers in question until they either accept or reject the call. Combining this with separate, predefined groups allows you to communicate with the right personnel in critical situations, encouraging faster response time. Through our conference-call functionality, the notified response officers can more effectively and efficiently address the emergency at hand.

3. Receive notifications on your smartphone

The Safeguard application has been developed for iOS, Android and Windows phones. In case of an emergency, sound- and noise- notifications will be sent to the relevant safety officers’ phones, overriding silent-mode settings. Notifications are sent via WiFI, 4G, 3G and GPRS, and in the event of a bad internet connection, an SMS is sent, either way resulting in a trigger notification.

4. Reporting tool

Safeguard tracks and stores your organization’s safety-personnel attendance and displays this in a handy chart that summarizes the weekly stats of the relevant data, furthermore showing the progress of the sent notifications within the same period.

The reporting tool provides the ability to export data to Excel, resulting in the ideal format for a management report. Ultimately, this allows you to determine whether you are under- or over-staffing when it comes to safety personnel.

Price:

The price is calculated based on the number of users per month. Safeguard is a Software as a Service Service (SaaS) and includes:

  • Server costs;
  • Maintenance costs (iOS, Android updates);
  • Security costs;
  • Support desk availability (during office hours);
  • Development of the platform with new features.

No implementation costs are charged.

Variable costs are charged when an SMS is sent in the case of poor internet connectivity.

Optionally, a conference call number can be made available per location. The cost for this is € 10, – per month per location.

Safeguard meets the KPN pen test requirements and is deemed to be safe.

The team behind Safeguard:

Safeguard was produced by the app-development company Digitalisma. The combination of a stark interest in security and a passion for developing high-utility apps is what set the foundation for Safeguard.

Safeguard B.V. was set up by Gertjan Leemans and Ingmar Vroege in 2015. Together, they have five years of experience in developing mobile products with Digitalisma B.V, which they established in 2012. The Safeguard team currently consists of ten people with broad and diverse experience in domains ranging from programming, design and project management to marketing and sales.

Do you want to set up a live demo, or do you have additional questions about Safeguard? Contact Ingmar Vroege (ingmar@safeguardapp.nl)